Payment and Refund Policy

Introduction

This Payment and Refund Policy applies to all payment transactions, refunds, and chargebacks on our website, https://essaynerds.com. It is relevant to EssayNerds (the Company or us) business. This Policy is an important part of our Terms and Conditions and is governed by the rules stated in that document. If there is any conflict between this Policy and other materials on the website, the Policy will be considered the primary source.

Payment terms

Our Services have a pricing system based on a bidding model. Once you place an Order, our Experts will send you their bids. The total cost will be determined by the bid you select and accept, along with any additional charges for extra services you choose, if applicable.

Payment methods are required to use our services. Providing a valid payment method permits us to charge your chosen payment method for the services and any outstanding amounts as stated in the terms and conditions.

Suppose there are any problems with your payment, and you decide not to cancel your Order. In that case, we may temporarily block your access to the services until we can process your payment using a valid payment method. On the other hand, if you are charged twice, please inform us right away.

The issuer may apply Additional fees for certain payment methods, including currency conversion fees or online payment processing fees. The cost of our Services may also be subject to local tax levies, which can vary depending on the chosen payment method.

Occasionally, we can temporarily halt or terminate payment or decline a refund request in cases where we come across proof of fraudulent activity, misuse, illegal actions, or any deceitful conduct.

How payment works: Making an order on the website is free. When you start an order, you agree to buy the specific Product. Therefore, after an expert’s bid is accepted, you must deposit funds into your account. You can add money to your account balance anytime to make future orders easier. The agreed-upon fee will be paid after the services are completed and delivered and you accept the Product.

After you have uploaded the final product, which indicates that it is finished as outlined in your Order, you have three (3) days to make any complaints or ask for revisions. Once this period is over, we will send you an email reminding you to pay for the provided services. We ask that you carefully review the Product before releasing the full payment for the Order.

If no complaints are made during this period, the money set aside for the Order will be given to the Expert on the fourth day. Once the entire amount is paid, the Product is finished and meets your expectations. As a result, it will not be possible to get a refund.

Your account balance must be maintained. You can withdraw funds from your account within six months after depositing. After this period, we may deduct funds from your account balance to cover operational costs. Before making any deductions, we will notify you by email.

Refunds

If you feel that the Product you ordered or our services do not meet the standards and requirements stated in your order form or our terms and conditions, you can request a refund. The decision to grant a refund is made by us, following the procedure mentioned here.

We suggest you consider changing your Order instead of immediately requesting a refund.

If you are unhappy with the Product or the Order Revision did not give you the desired results, you can ask for a refund while the Order is still being worked on. The Refund Period begins right after the Product is delivered and lasts for seventy-two (72) hours. Once the Refund Period is over, we cannot accept any refund requests.

Our Support Team will review and process refund requests related to quality concerns within three to five (3-5) business days upon receipt of the request.
You can receive the refund either in your Account Balance or through the payment method used for the original transaction.

We are not responsible for any damages or refunds about internet or other Service disruptions or failures caused by government authorities, third parties, or events beyond our control.

This Money-Back Guarantee explains how to request a refund and the conditions in which a full or no refund can be given.

You are eligible to receive a complete reimbursement of your payment under the circumstances stated below:

If you decide to terminate the Order before an Expert is assigned or within 20 minutes of creating the Order.
If you accidentally make a double payment for the same Order, we will issue a refund for the second payment once you confirm it. If any Orders are mistakenly paid twice, please contact us as soon as possible.
If the Product is not delivered by the agreed-upon deadline and you have not yet downloaded it.
If the Product does not follow the original instructions in the Order Form.
If plagiarism exceeds 10%, you must submit a detailed report from the detection service to start the procedure. Please note that we cannot guarantee that our services will be completely plagiarism-free. We are not responsible for any plagiarism found in the content you provide.

Please consider that if you receive a complete refund, you are obliged not to use the Product anymore, and all rights assigned to you through the Product License will be terminated.

There are situations where refunds cannot be made.

When the status of your order is indicated as “completed.”
If you want a refund, you must give specific reasons for dissatisfaction with the Order.
In case there are any technical or other problems on your end that hinder downloading the Product.
If the delivery date of the Order was not met because of a lack of materials provided by you or if we were unable to get in touch with you.
If the email address linked to your Site account is not valid.
If the deadline in the Order Form differs from the real deadline needed.
If you miss the deadline to place an order but have already downloaded the Product, you later submit a refund request solely because the Product was delivered late.

Suppose your account on the Site is suspended or terminated due to violating our policies. In that case, you acknowledge and accept that you will not be refunded or compensated for any unused services, account-related content data, or other items.

Chargebacks

A chargeback may result from a disagreement over a credit or debit card transaction. The process is started by the bank that issued the card and carried out by the acquirer, not by us. Chargebacks happen when you contest a transaction with your card issuer and they contact us to reverse it.

If a chargeback occurs, we have the right to temporarily block your account and consider all the privileges provided to you through the Product License as terminated. Any fees resulting from chargebacks or payment disputes will be your responsibility.

Modifications to This Policy

Any changes or updates to this Policy will be posted on our website. If there are significant changes, we will notify you by email or posting them on our website. The most recent version of this Policy will always be available on our website. We usually aim to inform you before any new terms are implemented. However, there may be times when immediate changes are necessary, and in those cases, we cannot give prior notice.

Contacts

If you have any inquiries regarding this Policy, contact us at [email protected].

Updated: 12.14.2023.